Privacy Policy

1. Information We Collect

Account Information

• Email address for account creation and communication
• Payment information processed securely through Stripe (we don't store card details)
• Profile preferences and account settings

Usage Information

• Processing history - records of content you've created
• Credit usage - tracking of subscription and credit consumption
• Technical data - IP address, browser type, device information

Content Data

• Uploaded images and videos you submit for processing
• Generated content created by our AI
• Metadata - file size, format, and processing parameters

2. How We Use Your Information

Service Delivery

• Process your content using our AI models
• Manage your account and subscription
• Provide customer support
• Deliver your generated content

Service Improvement

• Analyze usage patterns to improve performance
• Monitor system health and reliability
• Develop new features and capabilities
• Ensure security and prevent abuse

Communication

• Send service-related notifications
• Provide account and billing updates
• Share important service changes
• Respond to your inquiries

3. Content Processing and AI

Your Content

• Processing only: We use your content solely to provide the requested service
• No training: We do not use your uploads to train our AI models without explicit consent
• Auto-deletion: Original and processed content is deleted after 30 days
• Secure processing: Content is processed in isolated, secure environments

Anonymized Data

• We may use anonymized statistics for service improvement
• No personal information or content is included in anonymized data

4. Data Sharing

Third-Party Services

• Stripe: Payment processing
• Cloud infrastructure: Secure hosting and processing
• Analytics: Anonymized usage statistics

We Never Share

• Your uploaded content with third parties
• Personal information for marketing by others
• Account details with advertisers

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and user safety.

5. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted using SSL/TLS
• Access control: Strict authentication and authorization
• Secure storage: Encrypted storage with regular audits
• Network security: Firewalls and intrusion detection

While we use commercially reasonable security measures, no method of transmission over the internet is 100% secure.

6. Data Retention

• Content: Automatically deleted after 30 days
• Account data: Retained while your account is active
• Processing history: Kept for service functionality
• Payment records: Retained as required for legal purposes
• Deleted accounts: Personal data removed within 90 days

7. Your Rights

Account Control

• Access: View and download your account information
• Update: Modify your profile and preferences
• Delete: Request account deletion at any time

Data Requests

You can request a copy of your data, correction of inaccurate information, or deletion of your data by contacting support@pixelpanda.ai

8. Cookies

We use cookies for:

• Essential functions: Authentication and security
• Performance: Understanding usage patterns
• Preferences: Remembering your settings

You can control cookies through your browser settings.

9. Children's Privacy

PixelPanda is not intended for users under 18 years old. We do not knowingly collect personal information from minors.

10. International Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notice. Continued use after changes constitutes acceptance.

12. Contact Us

Questions about this Privacy Policy or your data? Contact us at support@pixelpanda.ai