Privacy Policy

1. Information We Collect

Personal Information

• Account Information: Email address and password
• Payment Information: Processed securely through Stripe (we don't store card details)
• Profile Data: Account preferences and settings

Usage Information

• Processing History: Records of images processed and processing types used
• Credit Usage: Tracking of credit consumption and purchases
• Technical Data: IP address, browser type, device information
• Performance Data: Processing times and success rates (anonymized)

Image Data

• Uploaded Images: Images you submit for processing
• Processed Images: Results of our AI processing
• Metadata: File size, format, and processing parameters

2. How We Use Your Information

Service Delivery

• Process your images using our AI models
• Manage your account and credit balance
• Provide customer support
• Deliver processing results

Service Improvement

• Analyze usage patterns to improve performance
• Monitor system health and reliability
• Develop new features and capabilities
• Ensure service security and prevent abuse

Communication

• Send service-related notifications
• Provide account and billing updates
• Share important service changes
• Respond to your inquiries

3. Image Processing and AI Training

Your Images

• Processing Only: We use your images solely to provide the requested processing service
• No Training Use: We do not use your uploaded images to train or improve our AI models without explicit consent
• Automatic Deletion: Original and processed images are automatically deleted after 30 days
• Secure Processing: Images are processed in secure, isolated environments

Anonymized Data

• We may use anonymized, non-identifiable processing statistics for service improvement
• Performance metrics help us optimize processing speed and quality
• No personal information or image content is included in anonymized data

4. Data Sharing and Third Parties

Third-Party Services

• Stripe: Payment processing (subject to their privacy policy)
• Cloud Infrastructure: Secure hosting and processing services
• Analytics: Anonymized usage statistics for service optimization

We Never Share

• Your uploaded images with third parties
• Personal information for marketing by others
• Account details with advertisers
• Individual usage patterns or personal data

Legal Requirements

We may disclose information if required by law, court order, or to:

• Protect our rights and property
• Ensure user safety
• Prevent fraud or abuse
• Comply with legal obligations

5. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted using SSL/TLS encryption
• Access Control: Strict access controls and authentication
• Secure Storage: Encrypted storage with regular security audits
• Network Security: Firewalls and intrusion detection systems

6. Data Retention

• Images: Automatically deleted after 30 days
• Account Data: Retained while your account is active
• Processing History: Kept for service functionality and support
• Payment Records: Retained as required for legal and tax purposes
• Deleted Accounts: Personal data removed within 90 days of account deletion

7. Your Rights

Account Control

• Access: View and download your account information
• Update: Modify your profile and preferences
• Delete: Request account deletion at any time

Data Requests

You can request:

• A copy of your personal data we hold
• Correction of inaccurate information
• Deletion of your personal data
• Information about how we process your data

Contact us at support@pixelpanda.ai for data requests.

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Functions: Authentication and security
• Performance: Understanding service usage patterns
• Preferences: Remembering your settings

You can control cookies through your browser settings, but some features may not work properly if disabled.

9. Children's Privacy

PixelPanda is not intended for users under 18 years old. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information promptly.

10. International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• NO LIABILITY FOR DATA ISSUES: We shall not be liable for any loss, corruption, theft, or unauthorized access to your personal data or images
• NO CONSEQUENTIAL DAMAGES: We disclaim liability for any indirect, incidental, special, or consequential damages arising from privacy-related issues
• MAXIMUM LIABILITY: Our total liability for any privacy-related claims shall not exceed $100 USD
• USER RESPONSIBILITY: You acknowledge that internet transmission involves inherent privacy risks that you voluntarily assume

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date

Continued use of the Service after policy changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

Questions about this Privacy Policy or your data?

• Privacy Officer: support@pixelpanda.ai
• General Support: support@pixelpanda.ai
• Data Requests: support@pixelpanda.ai